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Privacy policy

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This policy explains how Drayton Digital Limited handles personal information when you visit www.drayton-digital.com or contact us through this website. This is an information and enquiry site; separate privacy information applies to our brand websites, client portals and services.

We do not sell your personal information. We do not, and will never, share it with advertisers or marketers for advertising or marketing purposes.

1. Who we are

Drayton Digital Limited is the controller of personal information used to run this website and respond to enquiries. We are registered in England and Wales under company number 04609887.

Our registered office is Commer House, Station Road, Tadcaster, North Yorkshire, LS24 9JF, United Kingdom. Our data protection contact is Chris Drayton. You can reach us using the details in the contact section below.

2. Information we collect

  • Enquiries: your name, email address, company name if provided, and the information you choose to include in your message or subsequent correspondence.
  • Website operation: technical information such as IP address, requested pages, browser details and error or security logs may be processed by the hosting service to deliver and protect the site. We also use your IP address to limit repeated contact-form submissions.
  • Cookies and form security: your acknowledgement of our cookie notice and technical information processed by Google reCAPTCHA, as explained below.

You can browse without submitting an enquiry. To reply through the form, we need your name, email address and message; your company name is optional. Please do not include passwords, payment card details or sensitive personal information.

3. How we use information

  • Answering enquiries and following up: our legitimate interest in responding to business enquiries, or taking steps you request before entering into a contract with you as an individual.
  • Operating and protecting the website: our legitimate interest in providing a reliable site, investigating errors and preventing spam and misuse.
  • Meeting legal requirements: compliance with legal obligations, including responding to data protection requests.

We use your enquiry details to respond to your request. Sending a message does not subscribe you to marketing. This website has no analytics or advertising pixels, and we do not use it to build advertising profiles.

4. Sharing and international transfers

Information may be handled by providers supporting our website hosting, email delivery and security where needed to run the site or deal with your enquiry. We may also disclose relevant information to professional advisers where necessary to handle a legal matter, or to authorities where required by law. These are operational and legal uses, not sharing for advertising or marketing.

Google processes technical and interaction information when reCAPTCHA is used to protect the contact form. Its privacy information is linked below.

Some providers, including Google, may process information outside the UK. Where this happens, applicable transfer safeguards must be in place, such as UK adequacy regulations or approved contractual protections. You can contact us for details of the providers, locations and safeguards relevant to your information, including how to obtain a copy of those safeguards.

5. Keeping your information

We keep enquiry correspondence for as long as needed to answer your request and handle relevant follow-up. Retention depends on the status of the enquiry, any resulting business relationship, applicable legal requirements and whether a complaint or dispute remains unresolved.

Technical and security records are kept for a limited period appropriate to troubleshooting and preventing misuse, or for longer where needed to investigate a specific incident. Information that is no longer needed is deleted or anonymised. Contact us about the retention of a particular record.

We take appropriate technical and organisational measures to protect personal information and limit access to those who need it. No website or communication method can guarantee complete security.

This website uses only necessary cookies. The dd_cookie_notice cookie remembers that you acknowledged the cookie notice for 90 days. It contains no unique visitor identifier. Selecting “Got it” does not enable analytics, advertising or tracking.

When you start interacting with our contact form, we load Google reCAPTCHA through www.recaptcha.net to check for automated abuse. Google processes technical and interaction information and uses its _GRECAPTCHA security cookie. Google's Privacy Policy and Terms of Service apply.

Our cookie policy explains these cookies and your browser controls. If you prefer not to use reCAPTCHA, you can call us on 0333 332 1000. Links to other websites do not load those sites' cookies here; their own privacy and cookie notices apply when you visit them.

7. Your rights

Depending on the circumstances and lawful basis, you can ask to access your information, correct it, erase it, restrict its use or receive a portable copy. If we rely on consent for a particular activity, you can withdraw it without affecting earlier lawful processing.

You can object to our use of your information where we rely on legitimate interests.

Contact us to make a request. These rights are subject to the conditions and exceptions in data protection law. We may need to confirm your identity and will respond within the time required by law, explaining any reason we cannot fulfil your request.

We do not use this website to make decisions based solely on automated processing that have legal or similarly significant effects. Automated spam checks may prevent a form submission; you can contact us by phone instead.

8. Contact and complaints

For a privacy question or rights request, use our contact form, call 0333 332 1000 or write to Chris Drayton at the registered office above. Please mark your request “Privacy”.

You can raise concerns with us and also complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

We may update this policy as the website or our practices change. The date at the top identifies this version.